Flower To The People, doing business as the FlowerToThePeople.ca (“FTTP”) is committed to protecting the privacy of its customers, in accordance with Ontario’s Freedom of Information and Protection of Privacy Act (“FIPPA”).
FTTP is responsible for protection of personal information in its custody or under its control. This Policy describes key principles and practices followed by FTTP with respect to its collection, use, disclosure, retention and disposal of personal information.
We understand that our customers expect us to keep their purchases confidential, and so we have made a deliberate choice to protect personal information.
We only collect personal information that is necessary for each transaction. We won’t use or share your personal information for any other purposes, and your personal information will never be sold to third parties. All information will be kept for only the minimum length of time required by law and then deleted as soon as possible.
When we ship orders, we deliver in discreet, plain packaging, so the nature of your purchase is not revealed.
What is Personal Information?
Personal information is information about an identifiable individual in their personal capacity. It reveals something of a personal nature about the individual, and it could reasonably identify the individual if disclosed (either on its own, or in combination with other information). Examples of your personal information include your name, address, date of birth, email address, telephone number, transaction details, personal views or opinions or social media user identification.
What Personal Information Do We Collect and Why?
FTTP typically collects personal information from customers online, and may also collect information over the telephone.
Other than as permitted or required by law, FTTP will inform you of the purposes for which we collect and use personal information in a notice of collection.
Generally, we collect and use personal information:
- to process, verify, and deliver your orders;
- to communicate with you regarding services you have requested;
- to receive and respond to your inquiries;
- to meet legal and regulatory requirements;
- to track and analyze trends and patterns;
- to create aggregated information that does not allow you to be personally identified or contacted.
The most common situations in which we collect and use your personal information are set out below.
Visiting the FTTP Website
When you visit the FTTP website, you will be asked to confirm you are 19 years of age or older to legally access the website’s content.
Product Purchase and Delivery
When you order products from the FTTP website, you are required to provide your name, address, email and telephone number. This information is used to process transactions, to verify your identity, to deliver and return products, and to protect against error or fraud.
At delivery, you may be asked to present valid government photo identification to confirm that you are of legal age. When requested, identification is viewed, but not recorded.
Product Complaints and Returns
All returns are subject to the FTTP return policy. If you contact us to request a refund, or to register a complaint about a product you purchased from FTTP, the personal information from your original order will be used.
FTTP will need to collect details of your reason for return, for product quality assurance and customer care purposes, and to protect against fraud. Certain product quality issues are subject to our internal consumer product regulations, which require us to report complaint details to our suppliers. In these cases, FTTP does not share your personal information with our suppliers unless they specifically request it from us for the purpose of following up directly with you. FTTP will not share your personal information with a supplier unless you give us your express consent to do so. Your consent, if given, will allow the supplier to contact you in the event they need more information to investigate the issue.
Public Enquiries and Customer Care
When you contact FTTP with a comment, question or complaint we may need to record information in order to respond to you appropriately, including details of your enquiry, your name, and your preferred method(s) of contact (such as your mailing address, phone number or email address).
We may monitor and/or record telephone discussions when you call FTTP, to evaluate customer service, for training purposes, and to confirm our discussions with you.
Service Providers Acting on FTTP’s Behalf
Personal information will be provided to our service providers in order to fulfill services you have requested, such as delivery of products you have ordered from us, and for no other purposes. Our service providers may not otherwise use FTTP personal information, and are required to comply with strict privacy standards.
How is Your Personal Information Secured and Protected?
FTTP stores customer personal information under its custody or control in Canada, and employs organizational, contractual, technical and physical security measures to protect that information.
Please be aware, however, that no transmission over the Internet can be guaranteed to be completely secure since “perfect security” does not exist on the Internet. Consequently, FTTP does not represent, warrant, covenant or guarantee the complete security of the personal information you provide to FTTP.
FTTP may use accounts on social media platforms to provide the public with education or information.
FTTP social media accounts are accessible privately, and your posts, comments, replies to and mentions of FTTP may be visible, depending on your privacy settings.
Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks.
Some social media platforms may allow you to control the information you make available to FTTP and others. Users should review privacy policies and terms and conditions of the parties that operate these platforms prior to deciding to participate.
FTTP does not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which their operators collect, use, disclose, secure and otherwise treat your personal information.
FTTP may collect and measure information available to us about social media activity in order to provide content that is relevant and potentially interesting to users of these social media platforms.
FTTP Website Server Log Data
Each time you browse from our websites, our server automatically collects limited amounts of standard information sent by your browser. We cannot identify you from this information.
We collect the following standard types of information:
- Internet Protocol (IP) addresses of the computers and mobile devices being used to access our websites;
- operating systems and the types and versions of browsers used to access our websites;
- Internet service providers used by visitors to our websites;
- dates and times users access our websites;
- pages visited; and,
- names and sizes of files requested.
FTTP Website Cookies
When you visit our websites, a small data file called a cookie is sent to your computer and/or mobile device to save and retrieve information about your visit to our websites. Cookies reside in your internet browser and are generally used to make it more convenient to use our websites, such as by remembering preferences and previous activity.
We may use either or both types of cookies: persistent and session. Persistent cookies are stored on your computer or mobile device when you visit certain websites, while session cookies expire when you close your browser. Session cookies facilitate your use and navigation of our websites, while persistent cookies identify your browser and IP address, but do not collect personal information.
Users can control and refuse to accept cookies from our websites at the individual browser. Some browsers can be set to accept all cookies, reject all cookies, or notify you when you receive cookies. If you choose to modify your browser’s settings, some pages of the website may not function properly. Please consult your browser’s Help menu for instructions.
Use of FTTP Website Data
In addition, we use web analytics services, including Google Analytics, to help us understand how people use the site.
Cookies allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our websites before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It helps us to analyze patterns of user activity and to develop a better user experience. The web analytics service does not allow us or our analytics service providers to identify individuals.
You can find more information about how Google Analytics collects and processes data at the following link: https://policies.google.com/technologies/partner-sites
You can opt out of analytics activity by setting your browser to refuse to accept cookies from our websites. Please see the “FTTP Website Cookies” section of this Policy. Google also offers a free Google Analytics opt-out tool for certain browsers. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us (please see the “FTTP Website Server Log Data” section of this Policy). You can find additional information on how to install the browser add-on at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Third-Party Websites and Links
Accuracy and Retention of Personal Information
FTTP will make reasonable efforts to ensure your personal information is accurate, complete and up-to-date. Please contact the FTTP firstname.lastname@example.org to update your personal information, if needed.
FTTP will keep your personal information for as long as necessary for identified purposes or as required by law, which may extend beyond the termination of our relationship with you.
FTTP has the discretion to update this Policy at any time. When we do, we will post the revised policy on the FTTP website and the last updated date at the bottom of this page. We encourage users to regularly check this page for any changes to stay informed about how we are handling and protecting the personal information we collect.
If you have any questions or concerns about the privacy of your personal information, or wish to make a request for general records, one’s own personal information, or a correction to one’s own personal information, held by us, contact email@example.com
January 1st, 2020